About this policy
This Privacy Policy explains how Poltech Software Solutions ("we", "us", "our") collects, uses, shares and protects personal information when shop owners, merchants and their staff ("you") use the 3B Business mobile app and related services (the "App") to list a shop, manage products and receive and fulfil orders.
In short:
We collect your account details (name, email, phone number), your business and shop details, your location, and your order data so we can run your shop account.
Payments and payouts are handled by Stripe. We do not store your full bank account or card numbers.
We share customer details with you only so you can fulfil their orders. We do not sell personal information. You can access, correct or delete your data at any time.
Information we collect
Information you give us
- Account details: owner or staff name, username, email address, phone number, and password (stored in hashed form).
- Business details: shop name, category, logo and photos, shop address, opening hours, and business registration or licence numbers where applicable (for example GSTIN or food licence).
- Verification information: identity and business documents you upload so we and Stripe can verify your business.
- Catalogue and offers: products, prices, images, stock and perks you create.
- Staff accounts: names, phone numbers and emails of team members you add.
- Support messages: anything you send us when you contact support.
Information collected automatically
- Location: your shop location and, if you grant permission, your device location (see Location data).
- Order data: orders received, order status, amounts, ratings and reviews.
- Device and usage data: device model, operating system, app version, language, IP address, crash logs, and how you use the App.
Information from Stripe
Stripe gives us limited details such as your account verification status, payout status, the last four digits of your bank account or card, and transaction references. We do not receive your full bank account or card number.
How we use your information
| Purpose | Data used |
|---|---|
| Create and manage your business account, verify your identity and business | Account, business and verification information |
| Show your shop, products and perks to nearby customers | Shop details, catalogue, shop location |
| Deliver orders and notify you of new orders | Order data, phone number, location |
| Process payments and send payouts to you | Order amounts, payout status from Stripe |
| Send order alerts, invoices and service messages | Email, phone number, order data |
| Send promotional messages (only if you opt in) | Email, phone number, preferences |
| Prevent fraud, keep the App secure, fix bugs, improve features | Device and usage data, IP address |
| Meet legal obligations and resolve disputes | Account, order and payment records |
Where the law requires a legal basis, we rely on: performing our contract with you, your consent (location, marketing), our legitimate interests (security, improving the App), and legal obligations.
Location data
Your shop location is used so customers can find your shop and see delivery availability. If you allow device location, we use it to confirm your shop position, and help with delivery coordination.
- Device location is collected while the App is in use, unless you separately allow background access.
- You can turn device location off any time in your phone settings (iOS: Settings > Privacy & Security > Location Services; Android: Settings > Location or App permissions). You will then need to enter your shop address manually.
- We do not sell your location data.
Payments, payouts and Stripe
Customer payments and merchant payouts are processed by Stripe, Inc. and its affiliates. To receive payouts you may need to create or connect a Stripe account and provide identity, business and bank details directly to Stripe. That information is governed by the Stripe Privacy Policy, and Stripe may use it for verification, fraud prevention and legal compliance as an independent controller.
We do not store your full bank account number, card number or CVC.
Customer data you receive
When a customer places an order, we share the details you need to fulfil it, such as their name, phone number, delivery address and order contents. Once you receive this data, you are responsible for handling it lawfully. In particular, you agree to:
- use it only to prepare, deliver and support that order;
- not sell it, or use it for your own marketing unless the customer has separately agreed;
- keep it secure and not share it with anyone who does not need it to fulfil the order;
- delete it when you no longer need it, subject to any legal record-keeping duties.
How long we keep your information
We keep your account and business information while your account is active. If you delete your account, we delete or anonymize your personal data within 30 days, except where we must keep certain records longer, for example order, invoice, payout and tax records (typically up to 7 years, depending on local law). Verification documents are deleted once verification is complete and no longer required by law or by Stripe.
Your rights and choices
Depending on where you live (including under India's Digital Personal Data Protection Act, 2023, the GDPR and the CCPA/CPRA), you may have the right to:
- access the personal data we hold about you and get a copy;
- correct inaccurate or incomplete data;
- delete your data;
- withdraw consent at any time (for example location or marketing), without affecting earlier processing;
- object to or restrict certain processing;
- nominate someone to exercise your rights, and make a complaint to your local data protection authority.
To use these rights, email us at contactus@poltechsoftware.com. We may need to verify your identity first and will respond within the time required by law. You can stop marketing messages any time using the unsubscribe link or by changing settings in the App.
Delete your account and data
You can request deletion in three ways:
- In the App: go to Profile > Settings > Delete account.
- On our website: use the account deletion request page, even if the App is no longer installed.
- By email: write to contactus@poltechsoftware.com from your registered email address with the subject "Delete my business account".
Deleting your account removes your profile, contact details, shop listing, catalogue, staff accounts and location data. If you have open orders or pending payouts, we will complete or settle them first. Records we must keep by law, such as invoices, payout and payment records, are retained as described above.
Security
We use safeguards such as encryption in transit (HTTPS/TLS), hashed passwords, access controls and monitoring to protect your information. No system is completely secure, so we cannot guarantee absolute security. Use a strong, unique password, remove staff who no longer work with you, and tell us right away if you think your account has been compromised.
Eligibility
The App is for businesses and is meant for people aged 18 or over. We do not knowingly collect information from children. If you believe a child has given us personal data, contact us and we will delete it.
International transfers
Your information may be processed and stored in countries other than your own, including by Stripe and our service providers. Where we do this, we take steps to make sure your data is protected as required by applicable law.
Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the date above and notify you in the App or by email. Continuing to use the App after a change means you accept the updated policy.
Contact us
Questions or requests about this policy or your data:
Poltech Software Solutions
Thuraipakkam, Chennai, Tamil Nadu, India
Email: contactus@poltechsoftware.com
Grievance / data protection contact: contactus@poltechsoftware.com